IT Support Team Lead (m/f/d)

Life Couriers

Berufsfeld
Technik

Position
Vollzeit

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IT Support Team Lead (m/f/d), Life Couriers

Salary: 45.000 - 75.000 € per year

Requirements:

5+ years of hands-on IT support experience, including at least 2 years in a senior or lead role, with proven team leadership or people management experience
Bachelors degree in IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations
Strong expertise in Microsoft technologies (Microsoft 365, Intune, Teams, Exchange) and endpoint management
Solid knowledge of networking and security concepts (TCP/IP, VLANs, routing, firewalls, VPNs) and experience in troubleshooting hardware and device issues
Fluent in German and English, with the ability to provide technical support and documentation in both languages
Relevant certifications (e.g., Microsoft 365, CompTIA Network+/Security+, Cisco CCNA) are a plus
Experience with ITSM tools (e.g., Freshservice, Freshdesk) is preferred
Familiarity with SOC/SIEM tools or incident response processes is an advantage

Responsibilities:

Lead and mentor a small team of support technicians, including training, performance reviews, and skill development
Manage support tickets end-to-end, ensuring SLA compliance, prioritization, and proper escalation
Triage incoming requests and communicate proactively with users, providing timely updates
Deliver 2nd and 3rd line support for end-user devices (desktops, laptops, printers, mobile devices)
Troubleshoot Microsoft environments (Microsoft 365, Teams, Exchange, SharePoint) and diagnose as well as resolve complex hardware issues
Identify and escalate network-related issues (firewalls, switches, VPNs, wireless) to system administrators
Support IT security incident response and ensure GDPR-compliant data handling and processes
Maintain documentation and knowledge base, improve ITSM processes (Freshservice/Freshdesk), and collaborate with cross-functional teams while providing bilingual (German/English) user support

Technologies:

Cisco
Hardware
Support
ITSM
Microsoft 365
Mobile
Network
Security
SharePoint
TCP/IP
Office 365

More:

We are Life Couriers, a purpose-driven logistics company specialized in healthcare and life science transportation. Our mission is to ensure that critical medical shipments reach their destination safely, reliably, and on time, making a real impact every day. Our work culture combines operational excellence with a strong team culture, short decision-making paths, and a modern IT environment. We offer a flexible working model with home office options, 30 days of annual leave, a flat hierarchy, employee benefits, and a supportive workplace where your ideas and impact truly matter. Our office is partially based in 80939 Munich.

last updated 31 week of 2026

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